Billing & Plans
Manage your Ordinal subscription across the Starter, Pro, Agency, and Enterprise plans. Change plans, update payment, and download invoices.
Ordinal offers flexible plans to fit teams of all sizes, from individual creators to large agencies. This guide covers how billing works and how to manage your subscription.
Plans
We offer three tiers designed to scale with your needs:
| Plan | Best for | Highlights |
|---|---|---|
| Starter | Individuals | Up to 3 seats, 4 social profiles, 50 posts/month |
| Pro | Teams | Unlimited seats, unlimited posts, team engagements, full analytics |
| Enterprise | Growing teams & large orgs | Custom pricing, security & account rules, CSA/MSA, prioritized support, and more |
For full pricing details, feature comparisons, and current rates, visit our pricing page.
How billing works
- Billing frequency: Choose monthly or yearly billing. Annual plans save approximately 10%.
- Enterprise billing: Enterprise plans are billed yearly only.
Adding or removing profiles mid-cycle
- Adding profiles: You’ll be charged a prorated amount for the remaining days in the current cycle.
- Removing profiles: You’ll be refunded a prorated amount for the remaining days in the current cycle as credit.
Managing your billing
View or change your plan
- Go to Settings → Plans
- Compare available plans and select the one you want
- Confirm the change
Changes to your plan take effect immediately and you’ll be charged or refunded the prorated amount for the remaining days in the current cycle.
Update payment method
- Go to Settings → Billing
- In the Payment Method section, select Update to add or replace your card or bank account
View invoices
- Go to Settings → Billing
- Scroll to Recent Invoices to view your latest charges, or select View all invoices to see the full history
- Select any invoice to download a PDF copy
Set a billing email
Payment receipts are sent to the billing email on file. Update it whenever you want receipts to go to a different inbox, such as a shared finance alias.
- Go to Settings → Billing
- In the Billing Email section, enter the address you want receipts sent to
- Select Save
To stop sending receipts to a dedicated address, clear the field and select Save. Future receipts fall back to the default email on your Stripe customer record.
Changing or canceling your subscription
Upgrading
When you upgrade:
- New features are available immediately
- You’re charged the prorated difference for the current cycle
Downgrading
When you downgrade:
- The change takes effect at the end of your billing period
- You keep full access until then
- If you exceed the new plan’s limits (e.g., too many social profiles), you’ll need to disconnect some before the downgrade takes effect
Canceling
To cancel your subscription:
- Go to Settings → Billing
- In the Current Plan section, select Cancel Plan
- Confirm the cancellation
You can resume a canceled subscription anytime before the billing period ends by selecting Resume Plan from the same page.
After cancellation:
- You retain access until the end of your billing period
- Your data is preserved (nothing is deleted)
- You can reactivate your subscription at any time
Free trial
New workspaces start with a 14-day free trial - no credit card required. During the trial, you have full access to Pro features.
To see your trial status, go to Settings → Billing. The trial plan card shows your current tier and expiry date, along with a Choose a Plan link. When the trial ends, you can choose a paid plan or continue with limited functionality.