Billing & Plans

Documentation Index

Fetch the complete documentation index at: https://docs.tryordinal.com/llms.txt

Use this file to discover all available pages before exploring further.

Ordinal offers flexible plans to fit teams of all sizes, from individual creators to large agencies. This guide covers how billing works and how to manage your subscription.

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Plans

We offer three tiers designed to scale with your needs: For full pricing details, feature comparisons, and current rates, visit our pricing page.

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How billing works

• Billing frequency: Choose monthly or yearly billing. Annual plans save approximately 10%.
• Enterprise billing: Enterprise plans are billed yearly only.

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Adding or removing profiles mid-cycle

• Adding profiles: You’ll be charged a prorated amount for the remaining days in the current cycle.
• Removing profiles: You’ll be refunded a prorated amount for the remaining days in the current cycle as credit.

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Managing your billing

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View or change your plan

1. Go to Settings → Plans
2. Compare available plans and select the one you want
3. Confirm the change

Changes to your plan take effect immediately and you’ll be charged or refunded the prorated amount for the remaining days in the current cycle.

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Update payment method

Go to Update Payment Method to update your payment method.

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View Invoices

1. Go to Settings → Billing
2. You’ll be redirected to the Stripe billing portal where you can:
   • Update your payment method
   • View and download past invoices
   • See upcoming charges

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Get Emailed Invoices

Message support@tryordinal.com to get emailed invoices for your subscription.

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Changing or canceling your subscription

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Upgrading

When you upgrade:

• New features are available immediately
• You’re charged the prorated difference for the current cycle

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Downgrading

When you downgrade:

• The change takes effect at the end of your billing period
• You keep full access until then
• If you exceed the new plan’s limits (e.g., too many social profiles), you’ll need to disconnect some before the downgrade takes effect

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Canceling

To cancel your subscription:

1. Go to Settings → Billing
2. Within the Stripe billing portal, click Cancel Subscription
3. Confirm the cancellation

After cancellation:

• You retain access until the end of your billing period
• Your data is preserved (nothing is deleted)
• You can reactivate your subscription at any time

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Free trial

New workspaces start with a 14-day free trial - no credit card required. During the trial, you have full access to Pro features. When the trial ends, you can choose a paid plan or continue with limited functionality.

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Learn more