> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryordinal.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Billing & Plans
> Manage your Ordinal subscription across the Starter, Pro, Agency, and Enterprise plans. Change plans, update payment, and download invoices.
Ordinal offers flexible plans to fit teams of all sizes, from individual creators to large agencies. This guide covers how billing works and how to manage your subscription.
## Plans
We offer three tiers designed to scale with your needs:
| Plan | Best for | Highlights |
| -------------- | -------------------------- | -------------------------------------------------------------------------------- |
| **Starter** | Individuals | Up to 3 seats, 4 social profiles, 50 posts/month |
| **Pro** | Teams | Unlimited seats, unlimited posts, auto-engagement, full analytics |
| **Enterprise** | Growing teams & large orgs | Custom pricing, security & account rules, CSA/MSA, prioritized support, and more |
For full pricing details, feature comparisons, and current rates, visit our [pricing page](https://www.tryordinal.com/pricing).
**Agencies and freelancers:** Managing content for multiple clients? We offer bulk discounts and agency-specific features. Chat with us or email [**support@tryordinal.com**](mailto:support@tryordinal.com) to learn more.
## How billing works
* **Billing frequency**: Choose monthly or yearly billing. Annual plans save approximately 10%.
* **Enterprise billing**: Enterprise plans are billed yearly only.
### Adding or removing profiles mid-cycle
* **Adding profiles:** You'll be charged a prorated amount for the remaining days in the current cycle.
* **Removing profiles:** You'll be refunded a prorated amount for the remaining days in the current cycle as credit.
## Managing your billing
### View or change your plan
1. Go to [Settings → Plans](https://app.tryordinal.com/settings/pricing)
2. Compare available plans and select the one you want
3. Confirm the change
Changes to your plan take effect immediately and you'll be charged or refunded the prorated amount for the remaining days in the current cycle.
### Update payment method
1. Go to **Settings → Billing**
2. In the **Payment Method** section, select **Update** to add or replace your card or bank account
### View invoices
1. Go to **Settings → Billing**
2. Scroll to **Recent Invoices** to view your latest charges, or select **View all invoices** to see the full history
3. Select any invoice to download a PDF copy
### Set a billing email
Payment receipts are sent to the billing email on file. Update it whenever you want receipts to go to a different inbox, such as a shared finance alias.
1. Go to **Settings → Billing**
2. In the **Billing Email** section, enter the address you want receipts sent to
3. Select **Save**
To stop sending receipts to a dedicated address, clear the field and select **Save**. Future receipts fall back to the default email on your Stripe customer record.
## Changing or canceling your subscription
### Upgrading
When you upgrade:
* New features are available immediately
* You're charged the prorated difference for the current cycle
### Downgrading
When you downgrade:
* The change takes effect at the end of your billing period
* You keep full access until then
* If you exceed the new plan's limits (e.g., too many social profiles), you'll need to disconnect some before the downgrade takes effect
### Canceling
To cancel your subscription:
1. Go to **Settings → Billing**
2. In the **Current Plan** section, select **Cancel Plan**
3. Confirm the cancellation
You can resume a canceled subscription anytime before the billing period ends by selecting **Resume Plan** from the same page.
Cancellations take effect at the end of your current billing period. You can reactivate your subscription at any time without losing your data.
After cancellation:
* You retain access until the end of your billing period
* Your data is preserved (nothing is deleted)
* You can reactivate your subscription at any time
## Free trial
New workspaces start with a **14-day free trial** - no credit card required. During the trial, you have full access to Pro features.
To see your trial status, go to **Settings → Billing**. The trial plan card shows your current tier and expiry date, along with a **Choose a Plan** link. When the trial ends, you can choose a paid plan or continue with limited functionality.
## Learn more
Update your profile and settings.
Manage your team.